Success Stories
Student Services Manager
The client: Student Services Manager at a smaller London-based language school
The problem
Managing airport transfers for hundreds of students each term was time-consuming and error-prone. Delays in flight arrivals led to late-night calls and lost drivers.
The solution
ISUK took over transport coordination, introduced a standardised online booking process, and liaised directly with students while keeping staff updated.
The outcome
The school regained over 15 staff hours a week and saw improved feedback from families on arrival day support. The Student Services Manager said: “The first Saturday ISUK took over transfers, the emergency phone didn’t ring once… I actually panicked and called Lisa to check in. She said, ‘That’s kind of the point!’”
