Terms and Conditions

GC International DMC LTD, trading as International Students UK (ISUK), is registered in England and Wales with company registration number 14223701.

ISUK is headquartered at 5 Brayford Square, London E1 0SQ and registered at 1 Church View, Newchurch, Romney Marsh TN29 0DR with administrative offices at Office 7, Romney Marsh Business Hub, Mountfield Rd, New Romney TN28 8LH.

1 RATES, CHARGES AND CONTACT DETAILS

1.1 All prices are in GBP and are not inclusive of VAT unless stated. GC International DMC Ltd is VAT registered with number 448322002.

1.2 Our operations and on-call team can be contacted on (+44)7931 545 648, 24 hours a day, 7 days a week.

1.3 Our administrative and finance team can be contacted on (+44)330 043 16 01, Monday to Friday, 09:00 to 17:00. Please direct postal enquiries or written invoices, remittance advice notes, etc. to International Students UK, Office 7, Romney Marsh Business Hub, Mountfield Rd, New Romney TN28 8LH.

1.4 All quotations are valid for 30 days and include airport meet-and-greet, waiting time, parking and tolls. Gratuities are at customers’ discretion.

2 COLLECTION AND MEET-AND-GREET TERMS

2.1 AIRPORT COLLECTION TERMS

2.1.1 ISUK do not apply any charges for flight delays. For all airport pick-ups, we track the flight and amend the requested pick-up time according to the actual flight landing time. This ensures the driver is in the arrivals hall at the appropriate time.

2.1.2 For airport pick-ups, please make a booking request supplying the following information:

Full name
Contact information
Flight number, arrival/departure airport and terminal
Flight landing time: this is the time at which your flight is scheduled to land
Requested pick-up time: the number of minutes after the flight landing time you would like your driver to meet you in the terminal. For flights arriving in the UK from Europe and Turkey, we recommend a collection at least 60 minutes post-landing to allow adequate time to clear Customs and Immigration; for flights arriving from outside of Europe, we recommend collection at least 90 minutes post-landing.
Drop-off location (including postcode)
Anticipated amount of full-size and hand luggage

2.1.3 After the requested pick-up time, there will be an additional 30 minutes’ FREE waiting time at the airport. Our driver will be waiting for you at your designated collection point (see below) with a name board with the name of your school and your name on it. They will then accompany you to the vehicle.

Airport collection common meeting points:

Heathrow Terminal 2: front of the Arrivals gate, in front of the Currency Exchange
Heathrow Terminal 3: in front of the WHSmith under Welcome Board
Heathrow Terminal 4: in front of Costa, near to the Arrivals gate
Heathrow Terminal 5: outside Costa, just opposite International Arrivals
London Stansted Airport: in front of the Airport Information Desk or 'Change Money' counter
Luton: in front of WHSmith in the Arrivals area
London City: in the Arrivals Lounge area
Gatwick North: in front of the Arrivals gate
Gatwick South: outside Gregg's, just opposite Arrivals
Liverpool John Lennon: in front of WHSmith
Manchester Terminal 1: in front of WHSmith
Manchester Terminal 2: in front of Travelex Money Exchange
Manchester Terminal 3: in front of Travelex Money Exchange

2.1.4 If you realise you will not be able to meet the driver within the 30-minute window, please contact us by telephone or WhatsApp on our on-call number (+44)7931 545 648. We will hold the driver in the terminal for as long as needed at extra charge. If you or your students make no contact with us after 60 minutes beyond the 30 minutes’ free waiting time, we will release the driver and the job will be registered as a no show. You will still be charged for this (please see Clause 6 below).

Example of collection and waiting time charges: if your flight lands at 9:00am and you have requested a pick-up time 60 minutes after the flight landing time, our driver will be in the terminal at 10:00am. The driver will wait till 10:30am FREE of charge. After this time, if requested, the driver will wait for as long as needed at extra charge.

2.1.5 If you cannot locate your driver and you seek an alternative method of transport without first contacting ISUK to try and resolve the situation, you will be charged the tariff rate based on the service booked. Our 24/7 contact number is (+44)7931 545 648.

2.2 HOTEL AND OTHER ADDRESS COLLECTION TERMS

2.2.1 We allow 15 minutes’ FREE waiting time at hotel and other address pick-ups.

2.3 EUROSTAR AND TRAIN STATION COLLECTION TERMS

2.3.1 Eurostar arrivals: your driver will hold a passenger name board at the designated meeting point (in front of the Starbucks next to the Eurostar Arrivals gate) 5 minutes after train arrival time and there will be 30 minutes’ FREE waiting time thereafter. If you would like to request a collection time later than this, please let us know at the point of booking.

2.3.2 For domestic trains, your driver will hold a passenger name board at the designated meeting point 5 minutes after train arrival time and there will be 30 minutes’ FREE waiting time thereafter.

2.4 Except for airport pick-ups (rules indicated above), once your FREE waiting time has elapsed, all other above-mentioned pick-ups will be recorded as a no-show and charged at full rate.

3 GENERAL TERMS

3.1 ISUK cannot be held responsible for any late arrival to destination, including airports. Hence, we will not accept any responsibility for missed flights.

3.2 ISUK shall be under no liability to the customer whatsoever for any indirect loss and/or expense (including loss of profit) suffered by the customer arising out of a breach by the company of these terms and conditions.

3.3 In the event of any claim against ISUK arising out of its performance of hire, the company’s liability shall be limited to a refund not exceeding the cost of the journey. Any other payments will be entirely at the discretion of the company.

3.4 ISUK will not accept late bookings (within 2 hours of transfer time).

3.5 ISUK accepts no responsibility for any loss or damage to property, howsoever such loss or damage may be caused. In the event of property being left in a vehicle, we will gladly organise the return of such items if you cover the postage and packaging costs.

3.6 All our vehicles are non-smoking and non-vaping. Do not ask drivers for permission to smoke or vape in our vehicles.

3.7 ISUK reserves the right to charge £15 supplement to the passengers in the event that passengers arrive with excess luggage and where this luggage will need to be placed inside the vehicle (at driver’s discretion and consent).

3.8 ISUK will charge a vehicle valeting fee of £70.00 for any damage of a vehicle made by customer (e.g. vomiting, spilling liquid or food).

3.9 ISUK reserves the right to refuse to transport any passenger who behaves in a disorderly, threatening, or abusive manner and/or who appears intoxicated.

3.10 ISUK reserves the right to charge the customer an additional fee if the customer wants to take a different route than our company-suggested route. The extra charge will be invoiced accordingly.

4 CHILD SEATS

4.1 ISUK will provide up to 2 child car seats free of charge, for peace of mind guarantee (as private-hire vehicles are exempt from the car seat requirement, by law). If your driver does not provide the correct child car seat, children can travel without one, but only if they travel on a rear seat. They must, by law, wear an adult seat belt if they are aged 3 years or older. If they are aged 3 years or younger, they can travel without a car seat in taxis and private-hire vehicles.

5 BOOKING CANCELLATION CHARGES AND REFUNDS

5.1 Cancellation notice periods and fees are as follows:

5.1.1 FREE cancellation if cancellation is made more than 12 hours before delivery time.

5.1.2 50% cancellation charge if cancellation is made between 6 and 12 hours before delivery time.

5.1.3 100% cancellation charge if cancellation is made within 6 hours of delivery time.

5.2 REFUNDS may take up to 15 working days to process.

6 NO-SHOW AND WAITING TIME CHARGES

6.1 If customer does not show up for their journey, we will consider the booking a no-show and will charge the full amount of booking.

6.2 Waiting times and pick-up terms are listed in clause 2 (COLLECTION AND MEET-AND-GREET TERMS) of this Terms and Conditions.

6.3 Additional waiting time over the free waiting time as outlined above will be charged at the following rates:

0 – 15 minutes: £20.00
15 – 30 minutes: £30.00
30 – 45 minutes: £35.00
45 – 60 minutes: £40.00
60 – 90 minutes: £50.00

6.4 Waiting time over 90 minutes will be charged at an additional £1 per minute.

7 NON-SOLICITATION OF PERSONNEL

7.1 If you wish to directly hire or employ an ISUK driver, we reserve the right to levy a £5,000 fee to cover our costs of recruiting and training the driver.

8 PAYMENTS

8.1 ISUK accepts payments via bank transfer or credit/debit card. Credit card payments are subject to an additional 5% processing fee.

8.2 Payments are secure. We use a third-party payment provider for card payments (Stripe) and ISUK does not store in any way your credit card details. Payments will be taken using Secure Socket Layer (SSL) technology. Credit card numbers are protected with a high level of encryption when transmitted over the internet. For more information, please refer to Stripe’s Terms and Conditions at https://stripe.com/gb/legal/consumer.